Booking guarantee
Book with confidence. If something goes wrong on our side or the operator’s, we make it right.
What's covered
The operator cancels: full refund or a free new date, your choice.
The tour is not as described: we refund the difference, up to 100%.
No-show by the driver: full refund plus we help you rebook the same day where possible.
Volcanic or weather closure by the authorities: free reschedule or full refund.
How to claim
1
Message us on WhatsApp with your booking code within 7 days.
2
Send a photo or short note of what happened.
3
We reply within 2 hours (08:00-21:00 WIB) and refund within 3-7 business days.